Here you will find some of our frequently asked questions. If you have any other questions, please feel free to call us or contact us via email.

Please don’t hesitate to email us at office@muropastel.com with the wall dimensions (height and width) of each wall you’d like to cover with wallpaper and we can calculate how many wallpaper rolls you’ll need. To make this process easier for you, we implemented a wallpaper calculator on every product page. Simply enter your dimensions (height & width) and our calculator will provide you with the total area and the total price.
Yes you can. Our wallpapers are protected with a specially formulated glaze, making the non-woven base and paper top layer very durable and easy to clean. Dirt, dust and other marks can be simply cleaned using a damp cloth with soapy water. Make sure you do not get the wallpaper too wet. It is best to have a dry cloth with you to wipe up the excess solution. Finish this washing process by rinsing the wallpaper with a lightly dampened cloth or sponge with water alone. Then immediately dry the wallpaper with a terry-cloth towel. Stains caused by grease and oil, ball point pen, felt tip markers, crayons etc, may be removed using a solvent cleaner like methylated spirits or acetone. Note: Please use caution when using these cleaners. We accept no responsibility for any loss or damage that may occur from their use or during cleaning.
Yes! We have a lot of expertise im this field and is fair to say that we offer premium quality.
The best way to stay up to date with us is to open a customer account. We send newsletters regularly, updating customers on new collections and new product releases. Alternatively, check out our homepage section to find the latest releases.
If you have any Technical Issues whilst using the site, please contact us by phone or email and we will assist you immediately.
We cannot charge your credit or debit card more than one time. However, if you see multiple charges on your card then you either: (a) had to submit your order more than one time (b) an error on our site or with our payment processor Please contact us immediately if the charge needs to be removed and we can assist.
Yes, shopping on our website is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and us can ever see it. However, you should know that the credit/debit card payment are processed by a third party (NETOPIA MOBILPAY). MURO PASTEL will never ask or store your credit cards details (card number, pin number etc.) In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide online guarantee.
To use the discount code you have to enter it into the checkout of your order. After you have finished shopping, click on checkout. Underneath the items added you will find a “Coupon" input. Enter your Code into this section and Click Apply. The discount will then be applied to your order and can be finished as usual. Please Note: Promotional / Discount codes can only be used once and cannot be combined with any other discount or promotion.
Sure. You may make changes to your order up until your order has begun being processed. Please contact us by email with the order modifications you would like. Please note that not all changes can be guaranteed as the order may be too far into the shipping process. If your modification cannot be made, please check our returning policy.
You may cancel your order up until your order has begun being processed. To cancel your order please get in touch with us as soon as possible. Contact us via email, providing your name, home address, details of the order and, your phone number and email address.
Your confirmation email will be sent to you as soon as your order leaves our facility. Please keep an eye on your spam/junk folder as well. All confirmation emails are sent from sales@muropastel.com. Please contact us by email with your full name and order number and we will confirm your order.
We accept Visa and MasterCard. We also accept orders with bank transfer payments. We do not accept cash, cheques or cash-on-delivery (C.O.D.).
The prices are displayed in EURO.
You don’t need an account to place an order, but having one enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account.
We currently ship to: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and UK.
This will depend on the status of your order. The sooner you contact us regarding a change of delivery address, the sooner we can help. Once a package has been shipped and the order is in transit, we might charge a redirect fee.
Yes, we can deliver to your place of work.
If you receive an incorrect item on your order, please contact our Customer Service Department and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.
Sometimes orders can be sent in multiple boxes as they may have not fit in just one. If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.
For Courier Service deliveries: If you have not given authority to leave at your address and you are not present at the time of delivery, you will need to contact the courier service to arrange a redelivery. If you miss the 2nd delivery attempt your item will be returned to the courier depo for your collection or you can arrange a 3rd delivery attempt – at your own cost.
Yes, we require proof of delivery for all orders. This is to ensure the safe arrival of your purchase. We will not authorise a parcel be delivered without a signature.
If you are based within the European Union and are the recipient, you are not liable for import duties, customs and local sales taxes levied by the country you are shipping to.
Once your order is confirmed by email it is processed by our warehouse and despatch department. The items are hand picked and enclosed safely in a box. Once ready and collected for dispatch, you will receive a shipping confirmation email with your tracking number and freight forwarder.

If the ordered product is not what you wanted, you can return it within a max. 14 days from the date of receiving the package.

The return of the products can be done by filling  a return form. The product can only be returned if it is in the same condition in which it was received, is not damaged and shows no signs of wear (in the original packaging, with all accessories, intact labels and accompanying documents).

If the payment was made with the card, the money will be refunded to the bank account from which the payment was made.

To simplify things, we will send the courier to you to pick up the return package. The address for picking up the package and the day will be set in the return confirmation email. The cost of transport becomes your responsibility. We will return the value of the product purchased minus the value of the shipment.

We will process the return after the package reaches us and check if the product is OK. The money will be refunded within max. 14 days from receipt of the package.

For details, please send us an email at office@muropastel.com.

Muro Pastel is a luxury wallpaper brand featuring unique designs and printing methods. If walls could pick their garment, it would be our single-piece wallpaper. Imagine a roll as large as your wall obscuring all imperfections and fully transforming the room, without the inevitable flaws resulting from the use of several smaller rolls. A wallpaper is more than just some material stuck to the wall, a message we understood. Our wallpaper is designed to hug the wall the way tailored clothing does, creating a look that fully harmonises with your personality. The special texture of the material compliments the details and designs, hand-painted by our artists.

Our head office is located in Bucharest, Romania.

If you still have other questions, please feel free to contact us by phone or email.

Item added to cart.
0 items -