Terms and conditions

The general terms and conditions apply to all sales of products by CARAMI SAB SRL through the online store  www.muropastel.com .

Use of this site implies acceptance of the terms and conditions mentioned below. All orders placed in the online store  www.muropastel.com  are subject to the terms and conditions defined below, in the form in which they are published on this site at the time of placing the order.

CARAMI SAB SRL assumes the right to make changes to these provisions, without prior notice. The “Terms and Conditions” page always contains the latest version of these provisions.



MURO PASTEL – is the trade name of the company CARAMI SAB SRL, legal person of Romanian nationality, having its registered office in Dobroesti Commune, Dobroesti village, Str. Orhideelor ​​nr 7, Ilfov, having serial number in the Trade Register J23 / 4547 / 19.09.2018, unique fiscal registration code 39892070.

Seller – MURO PASTEL, brand of CARAMI SAB SRL.

Buyer – natural or legal person who places an order and purchases products by ordering online on the website  www.muropastel.com .

User – any natural / legal person registered on the site, who, by completing the account creation process, has agreed to the site-specific clauses in the General Terms and Conditions section.

Account – a section of the site consisting of an e-mail address and a password that allows the buyer to send the order and which contains information about the buyer and the buyer’s history on the site (orders, tax invoices, goods guarantees, etc.).

Site –  www.muropastel.com  domain and its subdomains.

Order – an electronic document that appears as a form of communication between the seller and the buyer through which the buyer transmits to the seller, through the site, his intention to purchase products from the site. After placing the order, the seller agrees to deliver the ordered products, and the buyer agrees to pay its value.

Campaign – the act of displaying for commercial purposes a finite number of products with a limited and predefined stock, for a limited period of time, established by the seller.

Contract – the distance contract concluded between the seller and the buyer, without the simultaneous physical presence of the seller and the buyer, represented by the order confirmed by the seller.

Content – all information on the site that can be visited, viewed or otherwise accessed using electronic equipment; any information communicated by any means by the seller, to the buyer, according to the contact information, specified or not by him;

Newsletter – means of periodic information, exclusively electronic, respectively electronic mail (e-mail, SMS) on the products and / or promotions carried out by the seller in a certain period, without any commitment from the seller with reference to the information contained therein.

Transaction – the collection or reimbursement of an amount resulting from the sale of a product by MURO PASTEL, to the buyer, by using the services of the card processor agreed by the seller, regardless of the method of delivery.



By registering an order on the site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller carries out its commercial operations.

The notification received by the Buyer, after the execution of the Order, has the role of information and does not represent the acceptance of the Order. This notification is made electronically (e-mail) or by telephone.

For justified reasons, the Seller reserves the right to change the quantity of products in the Order.

If you change the quantity of products in the Order, it will notify the Buyer at the e-mail address or telephone number provided to the Seller when placing the Order and will return the amount paid.

The contract is considered concluded between the Seller and the Buyer upon receipt by the Buyer from the Seller, by e-mail and / or SMS of the notification of dispatch of the Order.



Access for the purpose of placing an Order is permitted to any person.

Communication with the Seller can be done through the addresses and contact numbers mentioned in the “Contact” section of the Site. The seller is free to manage the information received without having to provide justifications.

In the event of an unusually high volume of traffic from an internet network, MURO PASTEL reserves the right to require Buyers to manually enter captcha validation codes in order to protect the information on the Site.

MURO PASTEL may publish on the Site information about products and / or promotions practiced by it in a certain period of time and within the available stock.

All tariffs related to the products presented on the Site are expressed in lei (RON).

In the case of bank transfer payments or online bank card payments, the Seller is not / cannot be held liable for any additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of his card, if the currency of its issuance differs from RON or bank transfer fees. The responsibility for this action lies solely with the Buyer.



The Buyer can place Orders on the Site, by adding the desired products in the shopping cart, and will complete the Order by making the payment in one of the ways expressly indicated. Once added to the shopping cart, a product is available for purchase as long as there is stock available for it. The addition of a product to the shopping cart, in the absence of completion of the Order, does not entail the registration of an order, implicitly also the automatic reservation of the product.

By completing the Order, the Buyer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true on the date of placing the Order. By completing the Order, the Buyer agrees that the Seller may contact him by any available means in any situation where it is necessary to contact the Buyer.

The Seller may cancel the Order placed by the Buyer following a prior notification to the Buyer, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other, in the following cases:
– non-acceptance by the issuing bank of the Buyer’s card, of the transaction, in case of online payment;
– invalidation of the transaction by the card processor approved by MURO PASTEL, in case of online payment;
– the data provided by the Buyer on the Site are incomplete and / or incorrect.

The buyer has the right to withdraw from the Contract, respectively to return a product, within 14 calendar days, without invoking any reason and without incurring costs other than delivery.

Thus, according to GEO no. 34/2014, the return period of a product expires within 14 days from the receipt of the ordered product / products.

If the Buyer decides to withdraw from the Contract, he will be able to fill in online the return form that can be found at  https://muropastel.com . Requests received after this deadline will not be considered.

If the Order is paid, the Seller will reimburse the Buyer for the value of the Products, within 10 calendar days from the date of receipt of the rejected package. The amount will be returned as follows:
– for Orders paid by card online -> by refund to the account from which the payment was made;



MURO PASTEL newsletters are sent through specialised partners approved by MURO PASTEL. This ensures the confidentiality and security of information.

When the Client creates an Account on the Site, he agrees to receive the Newsletter. The customer has the opportunity to express his agreement to receive the Newsletter.

The Customer can change his option regarding the subscription to the Newsletter to the Seller at any time, by accessing the unsubscribe link displayed in the commercial messages received from the Seller.

Waiver of receipt of Newsletters does not imply waiver of acceptance of this Document.



The prices of the products displayed on the site  www.muropastel.com  include VAT according to the legislation in force.

The price, payment method and payment term are specified in each Order. The Seller will issue to the Buyer an invoice for the delivered products, the obligation of the Buyer being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

The Seller will send to the Buyer the invoice related to the Order containing the Products sold by MURO PASTEL, in electronic format, to the e-mail address mentioned by the Buyer in his Account.

For a correct communication of the invoice related to the Order, the Buyer has the obligation to update his Account data whenever necessary.
If the invoice has not been received at the specified email address, although notifications have been received informing you that the order has been completed or the order has been delivered, please notify us at the email address:  sales@muropastel.com .

Payment can be made:

Online payment by bank card: If the online payment option by bank card has been selected, at the end of the order it will be redirected to the secure servers of NETOPIA MobilPay, MURO PASTEL provider of online payment services by bank card. If the operation has been successfully completed, the amount related to the order will be withdrawn from the Buyer’s account, upon delivery of the package he has no payment.

Buyer’s payment card data will not be accessible to MURO PASTEL nor will it be stored by MURO PASTEL or the payment processor integrated in the Site.



The Seller undertakes to deliver the products in a door-to-door courier system to the Buyer.
Delivery charges are transparently presented in the Total Cart section.

The delivery of orders in Bucharest and the rest of the country is done through the courier company Fan Courier, within 2-3 days from the sending of the email confirming the transfer of the completed order, or from the telephone confirmation of the order.

In the case of shipments outside the Fan Courier network, an additional fee is charged which will be communicated when determining the destination address.

The Seller will ensure the proper packaging of the Products and will ensure the transmission of the accompanying documents.



The guarantee of the quality and conformity of the services offered by MURO PASTEL and the return of the products is made in accordance with the specific legislation in the field, respectively: Electronic Commerce and Distance Contracts, as specified on the official website of the National Authority for Consumer Protection in Romania – http: //www.anpc.gov.ro/

According to the legislation in force, the waiver of purchase is applicable only to individual customers.
The consumer has the right to notify the trader in writing of the waiver of the purchase, without penalties and without invoking a reason, within 48 working hours of receiving the product.

You can write to us at  office@muropastel.com. Requests received after this deadline will not be considered.

Products received with defects:

The products manufactured and marketed by us go through a rigorous chain of quality and conformity verification. However, in the unlikely event that you notice a non-conformity due to a production defect, we will replace the product free of charge, provided that MURO PASTEL is notified in writing within 48 hours of the customer receiving the product. If MURO PASTEL cannot replace the product with an identical one, the value of the product will be refunded. This service is not available for wallpaper.

Damaged packages:

If the package shows visible damage upon receipt by courier, we recommend that you refuse to receive it. In order to avoid misunderstandings, the package will be photographed and a report will be drawn up together with the representative of the courier company in which the condition of the package will be specified.

General return conditions:

The returned product must be in the same condition in which it was delivered. The product can only be returned if it is in the same condition in which it was received, is not damaged and shows no signs of wear (in the original packaging, with all accessories, with intact labels and accompanying documents).

The return of the products is made at the expense of the Buyer, using the same transport service with which the shipment was made.

MURO PASTEL will not pick up the parcels sent by the Romanian Post, from the post offices.
The decision on whether or not to insure the package during transport from the customer to MURO PASTEL is the responsibility of the Buyer.

No return packages with cash on delivery are received.
If the products have benefited from free shipping, if the products are returned, the shipping cost initially borne by our company will be deducted from their value.

Parcels that do not meet the above conditions will be rejected.

All packages containing returned products will be sent to: CARAMI SAB SRL, Str. Orhideelor ​​7, Dobroesti commune, Ilfov.

We reserve the right not to accept for return products that have damaged or incomplete packaging, traces of wear, scratches, bumps, missing accessories, etc.

In order to avoid misunderstandings, the package will be photographed and a report will be drawn up together with the representative of the courier company in which the condition of the package will be specified.

In case of return of a product that was not in the same condition in which it was delivered (in the original packaging with all labels intact and the accompanying documents), the Seller will consider the return invalid and will be entitled to refuse a refund.

The return of the products will also be possible in the situation when MURO PASTEL delivered to the customer, by mistake, a product other than the one ordered. In this case, MURO PASTEL will bear all transport costs and will deliver the requested product within a maximum of 20 working days. MURO PASTEL can deliver a product of a quality and at a price equivalent to those requested only if this has been expressly accepted by the customer.

If the Order is paid, the Seller will reimburse the Buyer for the value of the products, within 14 calendar days from the date of receipt of the rejected package. The amount will be returned as follows:

– for Orders paid by card online -> by refund to the account from which the payment was made;

All these clauses and conditions are provided in:

Emergency Ordinance no. 34/2014: http://www.anpc.gov.ro/anpcftp/legislatie/oug_34_140616.pdf

Ordinance no. 130/2000 regarding the legal regime of distance contracts: http://www.legi-internet.ro/index.php?id=59

Law no. 51 of 21/01/2003 for the approval of Government Ordinance no. 130/2000 regarding the legal regime of distance contracts: http://www.legi-internet.ro/index.php?id=61

For any details or ambiguities regarding the return of the products, please contact us by email at office@muropastel.com or at the phone number displayed on www.muropastel.com.



Ownership of the products will be transferred upon delivery, after payment by the Buyer at the location indicated in the Order (meaning delivery – signing the receipt of the transport document provided by the courier or signing the receipt on the tax invoice in case of deliveries by Seller’s staff) .



The Seller shall not be liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller’s fulfillment of any of its obligations under the Order and for damages resulting from the use of the products after delivery and in particular for their loss. .

By creating and using the Account, the User / Buyer assumes responsibility for maintaining the confidentiality of Account data (user and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activity carried out through his Account.

By creating the Account and / or using the Content and / or placing the Orders, the User / Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing at the date of creation of the Account and / or or the use of the content and / or the date of placing the Order.

Subsequent to the creation of the Account, the use of the Content is equivalent to accepting the changes made to the Site Terms and Conditions and / or the updated versions of the Site Terms and Conditions.

The Terms and Conditions of the Site may be modified at any time by MURO PASTEL, which are opposable to Users / Buyers from the date of posting on the Site. Acceptance of the Site Terms and Conditions is confirmed by checking the appropriate checkbox on the Site and / or by sending the Order and / or by making an online payment.



The registration of Opinions regarding one or more products can be done by Users / Buyers by filling in the fields where the name and e-mail address are requested.

The information entered can be both positive and negative, and will refer to the characteristics and use of a product. Upon registration of a certain Opinion, Users / Buyers grant the Seller a non-exclusive, perpetual, irrevocable, unlimited territorial license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content.

Opinions will not be accepted: – which uses inappropriate, offensive or offensive language to any other Customer / Buyer;
– which is not included as content in the Product Reviews area, but is comments on price, promotions, delivery, questions, information and / or details about URLs (links) from other commercial sites that carry out the same activity commercial as the Seller, advertising.

Any questions or problems related to Products, Orders, Delivery, Payment, Return of Products, etc., will be addressed to the Seller at the addresses (email / phone) presented in the Contact section of the site.

When a Review / Comment / Question or Answer is reported by a User / Buyer as having inappropriate content, from a strictly subjective perspective, that content is carefully examined by the Seller to determine whether it violates the Site Terms and Conditions. The texts entered are removed from the Site only after their examination by the Seller.

If the Seller finds the violation of the Terms and Conditions repeatedly, it reserves the right to suspend the possibility of the User / Buyer to enter Opinions in the Reviews section.


MURO PASTEL will publish on the website  www.muropastel.com  or on the Facebook page information about Products and Promotions practiced by it, in a certain period of time and within the available stock.

Price reductions will apply according to the details provided for each campaign (product number, product category, minimum order value, calendar range, etc.), will not apply to products that already have a reduced price and will be valid within the available stock .



MURO PASTEL is registered in the Register of Evidence of Personal Data Processing under number. According to the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, MURO PASTEL has the obligation to manage in a safe manner and only for the specified purposes, the personal data you provide us.

MURO PASTEL will maintain the confidentiality of any information you provide. The disclosure of the information provided may be made only under the conditions mentioned in this Document.

By submitting information or materials through this site, you grant the Seller unrestricted access to them, the right to use, reproduce, display, modify, transmit and distribute such materials or information.

In accordance with the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, amended and supplemented and of Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, MURO PASTEL has the obligation to manage in a safe manner and only for the specified purposes, the personal data of the Users.

The purpose of data collection is to inform its Buyers about the status of their Account, the evolution and status of Orders, evaluation of Products offered, stock availability of products of interest, communication of promotions and contests organised by MURO PASTEL, sending newsletters using e-mail (e-mail, SMS ), only with the prior consent of the Users / Buyers.

By reading the Document you have acknowledged that you are guaranteed the rights provided by law, namely the right to information, the right to access data, the right to intervene, the right to object, the right not to be subject to an individual decision, the right to address justice in case of violation of the rights guaranteed by Law 677/2001 for the protection of persons with regard to the processing of personal data and the free movement of such data.

By filling in the data in the Account and / or Order creation form, the Buyer declares and unconditionally accepts that his personal data be included in the MURO PASTEL database, registered in the Register of Evidence of Personal Data Processing under number, and expressly and unequivocally agrees that all such personal data be stored, used and processed for the purpose set out above.

The Buyer’s personal information may also be provided to the General Prosecutor’s Office, the Police, the courts and other competent state bodies, based on and within the limits of the legal provisions and as a result of expressly formulated requests.



Neither party will be liable for non-performance of its contractual obligations if such failure to perform on time and / or properly, in whole or in part, is due to a force majeure event. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.

If within 15 (fifteen) days from the date of its occurrence, that event does not cease, each party shall have the right to notify the other party of the full termination of the Contract without any of them being able to claim damages from the other.



This Agreement is subject to Romanian law. Any disputes between MURO PASTEL and Customers / Buyers will be settled amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in Bucharest-Ilfov.


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